Privacy Policy
Last updated: April 12, 2026
1. Introduction
uVPN ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service and website at uvpn.live.
By using uVPN, you agree to the practices described in this policy.
2. Our No-Logs Policy
uVPN operates under a strict no-logs policy. We do not collect, store, or monitor:
- Your browsing history or traffic destination
- DNS queries made while connected
- IP addresses assigned to you by our servers
- Connection timestamps or session duration
- The content of your internet traffic
We may collect aggregate, anonymized connection statistics (such as total bandwidth consumed across all users) to maintain and improve our service. These statistics cannot be linked to any individual user.
3. Information We Collect
To provide and improve our service, we collect the following minimal information:
3.1 Account Information
- Email address (for account creation, communication, and support)
- Hashed password (we never store passwords in plain text)
- Payment information (processed and stored by Stripe; we do not store credit card numbers)
3.2 Service Data
- Subscription plan and status
- Date of account creation
- Aggregate data transfer statistics (total bytes, not per-session)
3.3 Website Analytics
We may collect standard web analytics data such as page views, referral sources, and device type. This data is aggregated and not linked to VPN usage.
4. How We Use Your Information
We use the collected information solely to:
- Create and manage your uVPN account
- Process payments and manage subscriptions
- Send essential transactional emails (receipts, password resets, subscription notices)
- Provide customer support
- Maintain, improve, and secure our infrastructure
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Third-Party Services
We use the following third-party services:
- Stripe — Payment processing. Stripe's privacy policy governs payment data handling.
- SMTP Provider — Transactional email delivery.
These providers only receive the minimum data necessary to perform their function.
6. Data Security
We protect your data using industry-standard measures:
- AES-256 encryption for VPN tunnels
- TLS 1.2/1.3 for all web communications
- bcrypt password hashing with salting
- Encrypted server infrastructure
- Regular security audits and updates
7. Data Retention
Account information is retained for as long as your account is active. When you delete your account, we remove your personal data from our active systems within 30 days. Some data may be retained in encrypted backups for up to 90 days before being permanently deleted.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate personal data
- Delete your account and associated data
- Export your data in a portable format
- Withdraw consent at any time
To exercise these rights, visit your account settings or contact us at support@uvpn.live.
9. Children's Privacy
uVPN is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: